Sell online without building or maintaining an online shop
Your customers open WhatsApp several times a day. Instead of sending them to a website you have to build, pay for and update, the order happens in that same chat, with your catalog, your prices, your payment gateway and your way of delivering.
What sits behind an online shop
An online shop of your own is much more than a nice page. Before you sell the first product, and every month after, you have to look after this:
- Domain, hosting and certificate: They are paid every year and have to be renewed on time so the shop keeps working.
- Theme and plugins: Payment, shipping or taxes usually come as plugins that update separately and sometimes stop working together.
- Security and legal notices: Updates, backups and the cookie, privacy and terms of sale texts.
- Traffic: Nobody finds a new website until you invest in ads or search ranking, and that takes months.
What gets stuck for each shop when selling online
Each kind of business hits something different when it tries to sell online. A few examples:
- Bakeries and pastry shops: Orders arrive scattered across WhatsApp and get written down by hand, and a cake with the name misspelled can’t be fixed. OrdermIA confirms each order with the day, the time and the exact text before it reaches the bakehouse.
- Greengrocers and food shops: Prices change every week and many customers will never use a website. Here you change the price in the panel and the customer orders as always, even with a voice message.
- Restaurants and takeaway: At peak times nobody can answer, and platforms keep a share of every order. OrdermIA handles every conversation at once and you pay a fixed fee.
- Hardware shops and stores with many products: Uploading hundreds of products to an online shop takes weeks, and the customer doesn’t know what the item they need is called. You import your list from Excel and OrdermIA recognises the product even when they ask for it in other words.
- Florists: Every order comes with an address, a time and a card, and the person paying is rarely the one receiving the flowers. The customer pays online when confirming and the card message reaches the panel exactly as they wrote it.
- Shops with few staff: If you are alone at the counter, every unanswered message is a sale walking away. While you serve in the shop, OrdermIA replies, takes the order and leaves it confirmed for you.
Sell where your customers already are
Your customers don’t have to download anything, create an account or remember a password. They write to your WhatsApp number or your Telegram bot, as they already do, and order by typing, with a voice message or from the catalog.
The catalog you build in OrdermIA appears inside WhatsApp with its photos and prices, and in Telegram as a Mini App. When the customer is done, OrdermIA checks every product against your prices and asks them to confirm the order.
What you expect from an online shop, in the chat
- Catalog with photos and variants: Categories, sizes, extras and, if you sell food, the allergens of each product.
- Summary before paying: The customer sees the products, delivery and the total, and confirms with one button.
- Online payment: With your own gateway, whether Redsys, Addon Payments or Stripe, or on delivery and at pickup if you allow it.
- Order updates: The confirmation and every status change reach the customer in the same chat, without having to check their email.
Home delivery, pickup or courier
You deliver in your area with your fee and minimum order, offer pickup in store or ship nationwide with the courier you already use. For national shipping you set the fee, the delivery time in days and the coverage: the whole country or only certain postcodes.
National shipping is always paid in advance through your gateway, so no parcel leaves unpaid.
Nothing to host or update
OrdermIA takes care of the servers, updates and backups. You don’t install anything or update plugins.
You change a price or remove a product in the panel and the change reaches WhatsApp and Telegram. If you are missing photos, you have the OrdermIA image gallery, included in every plan.
Your customers, in your channel
The customer talks to your number, not a platform’s. Their order history stays in your panel, and those who agree to you keeping their details appear in Customers with what they ordered and when.
No search engine or platform decides where you rank: the customer who already knows you writes to you again and comes back.
Your own online shop or OrdermIA
When a website is still worth having
If you sell to customers who don’t know you yet and rely on being found on Google, an online shop still makes sense. OrdermIA is designed for people who already know you: the customer from the neighbourhood, the one who follows you on social media or the one who orders again.
Both can live together: add a button to order on WhatsApp to your website and serve there the customers who prefer the chat.
Frequently asked questions
Do I need a domain or hosting?
No. Your customers order on WhatsApp and Telegram; you only need your WhatsApp Business number or a Telegram bot, and OrdermIA guides you through connecting them.
Can I have a website and OrdermIA at the same time?
Yes. Link your WhatsApp from the website and the orders that come in through the chat reach the OrdermIA panel.
How do my customers find the channel?
With your link on social media and your Google profile, and with a QR code in the shop, on receipts or on bags.
Can I ship to the whole country?
Yes, with national shipping: you set the fee, delivery time and coverage, and the customer pays online when confirming. You send the parcel with your courier.
How many products can I sell?
The product limit comes with the plan and can be extended with an add-on of 50 or 100 more products.
Is there a minimum term?
No. You can cancel from the panel at any time and your data is kept.
Start selling online without building a website
Connect your WhatsApp or Telegram, upload your catalog and share the link with your customers.