Turn WhatsApp and Telegram messages into real orders

From the first message to your customer's door

A bouquet of roses in Seville: the customer picks from the catalog, changes their mind with a voice note and pays online; your team accepts and prepares it, and OrdermIA Delivery takes it to the door.

An ordering channel for every business that sells by message

OrdermIA understands the vocabulary of your trade: kilos, dozens, bouquets, sizes, tins or portions. The same flow, no restaurant templates.

• Greengrocers and food shops
• Bakeries and patisseries
• Butchers and fishmongers
• Delis and cheese shops
• Florists
• Hardware and paint
• Shops and gift stores
• Fashion and footwear
• Pet shops
• Stationers and print shops
• Electronics and IT
• Restaurants and cafés

Text, voice or catalog orders, confirmed by the customer

Written messages, voice notes or a catalog inside the chat. Everything ends in the same structured order, confirmed by the customer before it reaches you.

• By text: They write the way they speak: several messages, abbreviations or typos. OrdermIA identifies products, quantities, variants and notes using your catalog.
• By voice note: Just talk. The audio is transcribed, interpreted against your catalog, and the customer receives a written summary to confirm.
• With an interactive catalog: WhatsApp native catalog and Telegram Mini App: photos, prices and quantities without leaving the conversation.

Open the catalog and fill the basket. Try it right here.

Photos, categories and quantities without leaving the chat: a Mini App in Telegram and the native catalog in WhatsApp. The basket returns to the conversation, where the customer chooses delivery and payment.

Your shop, ready from day one

No website, no hosting and no photo shoots. Your customers buy through WhatsApp and Telegram, and your products look great with images from our gallery.

• No website or hosting: Your shop lives inside WhatsApp and Telegram. Share the link on Instagram, Facebook or wherever people already find you.
• Images ready to use: Choose from hundreds of product images and add them to your catalogue in moments.
• Missing one? We'll make it: Request it from your control panel. We prepare it free of charge and let you know when it's ready.

Every customer orders in their language. Your team receives it in yours.

OrdermIA detects the language of each conversation and replies in it. A tourist, a newly arrived neighbour or anyone who expresses themselves better in their mother tongue can order without intermediaries, and your team always sees the same clear order.

Ordering should be easy for everyone

No apps to download, no forms, no passwords. Your customers use the app they already know, with the accessibility features of their own phone.

Get paid within the order, with your gateway and your rules

Enable online payment, cash on delivery or pay on pickup. The customer chooses in the chat and, when paying online, receives a secure link from your own gateway. The money goes straight to your account.

From the table to the kitchen and bar, via WhatsApp or Telegram

When the venue is full, customers scan their table's QR code, order on WhatsApp or Telegram and each round goes straight to its preparation area. Your team stops taking notes and focuses on serving.

Review WhatsApp, Telegram and table orders in one control panel

Orders from every channel in a single queue, with products, quantities, fulfilment and payment status. Accept, adjust or reject in seconds, from your phone or computer.

Your own fleet, with an app for deliveries and routes

The OrdermIA Delivery app for iOS and Android connects your riders to the orders in your control panel: they get notified when you assign an order, see the address, payment and route, and confirm pickup and delivery.

How to start receiving orders

• Connect your channels: Link your WhatsApp Business and/or Telegram.
• Set up your catalog: Upload your menu or price list as a PDF, photo, CSV or Excel file, or create your products with images from our gallery.
• Customers message you: They send texts or audios as they already do.
• OrdermIA structures the order: It identifies catalog products and quantities and asks the customer to confirm the summary.
• Review & get paid: Review the order in your control panel and collect payment using the methods you have enabled.

How you receive orders and payments

With OrdermIA, you receive orders through your WhatsApp and Telegram channels and collect payments through your own payment gateway. Marketplace terms depend on the provider and contract.

Plans for receiving and managing orders

A fixed subscription, no commission per order and no extra charge for text or audio orders.

Frequently asked questions

What is OrdermIA?

OrdermIA turns WhatsApp and Telegram conversations into organised orders for your business. Customers can type a message, send a voice note or choose products from your catalog. OrdermIA checks your products and prices, prepares a summary and asks the customer to confirm it.

Your control panel shows each order with its products, quantities, notes and delivery or pickup choice, so you can review it and manage preparation. You can also receive table orders and offer online payment through your own gateway when these features are enabled.

Is it only for restaurants?

No. OrdermIA works for restaurants, local shops, food businesses, neighborhood commerce and any small merchant receiving orders through messaging.

Does OrdermIA do deliveries?

OrdermIA is not a delivery marketplace. Every plan lets you set up delivery and pickup. Depending on the plan, you can also use the OrdermIA Delivery app for iOS and Android to assign orders to your own riders and organise routes with several stops.

Does OrdermIA collect my customer payments?

No. The merchant connects their own payment provider and receives the money directly. OrdermIA coordinates the order and payment status but never holds the funds.

Who receives the customer money?

You receive payments in your merchant account through the payment gateway you have connected.

Are there hidden fees?

No. OrdermIA charges the published subscription and does not add commissions per order or supplements for audio. External providers such as Meta or the selected payment gateway may apply their own charges, which are shown separately and never resold with an OrdermIA markup.

Do I need WhatsApp Business?

Yes. You connect your WhatsApp Business account through Meta’s guided setup in OrdermIA.

Do I pay the WhatsApp API to OrdermIA or to Meta?

You pay Meta directly from your WhatsApp Business account. Meta charges delivered business messages according to the recipient's market and message category. OrdermIA does not mark up or resell WhatsApp access.

Can I also use Telegram?

Yes. OrdermIA supports Telegram as an additional or alternative channel.

Can I upload my flyer / menu / catalog?

Yes. You can import PDF, image, CSV and Excel files. OrdermIA prepares products, categories and prices for review before they are published.

Can I create products manually?

Yes. You can add and edit categories, products, prices and modifiers directly from the control panel.

Can I charge online and/or on delivery?

Yes. You configure your own payment methods including online payment and cash on delivery.

Can I configure delivery fees by postal code?

Yes. You can set delivery coverage and fees by postcode. Pricing shows which plans include it; it can also be added as an add-on.

Is the control panel mobile friendly?

Yes. You can manage orders from your phone, tablet or computer.

Does it support multiple languages?

Yes. Your customers can order in their own language, and the control panel is available in 20 languages.

Can customers send audio messages?

Yes. Text and voice orders are included in every plan, with no OrdermIA surcharge for audio.

Does OrdermIA handle customer support for my customers?

No. OrdermIA automates order intake and structuring. Customer support — questions about products, incidents, delivery or business policies — remains the merchant's responsibility.

What does OrdermIA automate and what doesn't it?

OrdermIA automates order intake, catalog validation, delivery and payment choices, status notifications and, according to the plan, assignment to delivery people. The merchant remains responsible for its products, customer service, business policies and the physical completion of each order.

Which payment gateways are supported?

For customer orders, OrdermIA supports Redsys, Addon Payments and Stripe, always with the merchant's own account; Stripe is connected through its own verified onboarding. OrdermIA plans and add-ons are billed separately and never share credentials with your gateway.

How much can a WhatsApp order cost in Meta messages?

OrdermIA does not charge per message. Meta charges the merchant for the messages it delivers, according to its current rate card. Since 1 October 2026, each number has 1,000 free service messages a month (replies within the conversation with the customer), and from the 1,001st they are paid. At the rate for Spain, €0.0166 per delivered message, an order of 4 to 10 messages would cost about €0.07–€0.17 once the free allowance is used up, before taxes. Estimate reviewed in October 2026: Meta changes its prices and conditions often, so always check its official prices.

What delivery management does each plan include?

Every plan includes delivery and pickup with a general fee, minimum order, opening hours and estimated times. Postcode rules, the OrdermIA Delivery app, the number of riders and multi-stop routes depend on the plan: you'll see them in the Pricing table, and some can be added as add-ons.

Can I add allergen information to my products?

Yes. If your business has a food profile, you can add allergens to each product from the control panel, distinguishing between “contains” and “may contain traces”. Your business enters and reviews this information; missing information does not mean a product is allergen-free.

How do I create areas, tables and QR codes?

With table ordering enabled, open Rooms and tables in your control panel. In Areas, create spaces such as Dining room or Terrace. Then add each table in Tables and assign it to an area.

You can print QR codes for one table, an area or the whole venue. At least one working WhatsApp or Telegram channel is required for customers to order.

How do I route orders to the kitchen, bar or other preparation areas?

Venue areas identify where customers sit; preparation areas identify where products are prepared. In Catalog → Manage areas, create Kitchen, Bar or other areas and assign categories. A product can use a different area from its category.

OrdermIA groups items into a ticket for each preparation area, keeping one order and bill. You can print tickets from the control panel; they are not sent automatically to physical printers.

How do customers order at a table? Can they add more rounds?

Customers scan the QR code and open WhatsApp or Telegram with their table identified. They order by text, voice or catalog and confirm each round before sending it. Rounds appear in your control panel linked to that table.

One conversation controls the table order. More rounds can be added while the session is open and the bill has not been requested.

How do customers request and pay the table bill?

Customers can request the bill in the chat. Depending on your settings, payment is at the end of the visit or per round. You can offer online payment through your gateway or payment at the venue by cash or card terminal. Staff record in-person payments in the control panel.

Requesting the bill pauses new rounds until it is resolved. Confirmed final payment frees the table; payment per round allows further orders. Split bills and partial payments are not supported.

Do I need a website or hosting?

No. Your shop works inside WhatsApp and Telegram: customers see your catalogue with photos, choose and order from the conversation. Just share your link on Instagram, Facebook, Google or wherever people already find you.

What if I don't have photos of my products?

You can use the OrdermIA image gallery: hundreds of carefully styled product images, ready for your catalogue. You choose them from each product's page in your control panel. The gallery is included depending on your plan.

Can I ask you for an image that isn't in the gallery?

Yes. On the product page, tap “Request image”. We prepare it free of charge and let you know in your control panel when it's ready. If an equivalent image already exists, we'll suggest it.

Is there a free trial? Can I cancel?

Sign-ups from the website are paid from day one. If you have an OrdermIA free trial code or link, you'll see the trial days before paying: we ask for a card, but nothing is charged until it ends, and it's one trial per business.

You can cancel at any time from your control panel, with no commitment, and your data is not deleted.

Do I need to know about technology?

No. OrdermIA guides you step by step to connect WhatsApp or Telegram and set up your catalogue. Your customers don't need to install anything: they order from the chat they already use.

What are add-ons?

They are extras you add to your plan only if you need them, without changing plan: for example, more products, more menu imports, the OrdermIA Delivery app with riders, table ordering or more days of voice notes. In the Pricing table, the “Expandable with an add-on” column shows what can be extended.

You add them from your control panel, where you see the exact price before confirming. They join your subscription: the first charge covers the days left in the period, and then they renew with your plan.

Can I remove an add-on or change plan?

Yes, from your control panel and with no commitment. If you cancel an add-on, you keep using it until the end of the period already paid, and then it is no longer charged.

If you upgrade, the change is immediate and you only pay the proportional part. If you downgrade, it applies at the next renewal and nothing is charged today. Your data is never deleted.

Why do plans include a number of orders?

Every order that arrives through WhatsApp, Telegram, the catalogue or a table uses service resources: understanding messages and voice notes, validating the cart, notifying the customer and your team, and keeping the history. That cost grows with every order.

That's why each plan includes a number of orders sized for the usual activity of a business of its size. It lets us keep a low, fixed fee for most businesses, with no commission per order.

What counts as an order? When does it reset?

Every accepted order from WhatsApp, Telegram, the visual catalogue or a table counts. Cancelled and rejected orders, orders that are never confirmed and orders you create manually in the panel don't count. Conversations without an order don't count either.

The counter resets at the start of each billing period, which runs from the day you subscribed to the same day the next month, just like your invoice.

What happens if I go over my plan's orders?

By default you keep receiving orders as usual and each additional order is added to your next invoice at your plan's price. We let you know by email and in the panel at 80 % and 100 %.

If you'd rather never pay extra, turn on «Stop new orders at the limit»: orders in progress are completed, your customers get a notice, and you can resume whenever you like by buying a pack or allowing additional orders again.

Why does an additional order cost more than an included one?

Included orders are sized to each plan's expected volume and spread across a fixed fee. An additional order is charged on its own, without that spread, and uses the same resources.

If you know a month will be busier, a pack costs less per order. And if it's the norm, the next plan includes more orders at a lower cost per order.

Do order packs expire?

Yes. A pack adds orders to your current billing period and any you don't use expire when it ends: they don't carry over. It's a one-time payment, it doesn't renew on its own, and the expiry date is shown when you buy it and in your panel.

Receive your next orders with OrdermIA

Choose a plan to connect your business, or request a demo to see how to receive and manage orders.